IT Infrastructure Specialist

Position description

 

The Infrastructure Specialist is a highly skilled and proactive individual who is tasked to manage and maintain our organization’s critical IT systems, including servers, workstations, networking equipment, telephony, security systems, and data infrastructure. This role is essential to ensuring the reliability, security, and performance of our technology environment. This position also works closely with other information technology staff to support critical software applications.

​

Essential Duties and Responsibilities

• Maintain, monitor, and optimize Windows physical and virtual servers

• Oversee workstations dedicated to system automation and control

• Manage, monitor, and optimize Cisco wired and wireless networking equipment

• Configure and monitor firewalls for perimeter security and VPN access

• Maintain an on-premise phone system

• Administer systems responsible for physical security

• Manage and support multiple SaaS solutions

• Guide, advocate for, and implement IT security policies to protect systems, data, and users across the organization

• Develop, maintain, and regularly test disaster recovery plans to ensure business continuity

• Respond to after-hours outages and system failures to restore operations promptly

• Perform scheduled maintenance during off-hours to minimize disruption to business operations

​​

Additional Duties and Responsibilities

• Support technology users via ticketing system, phone hotline, and walk-ins

• Support users through general Q&A and make recommendations on how to perform tasks

• Support users by having underlying understanding of the data and systems connected to it

• Participate in software life cycle for server side scripts and projects: scope, development, test document, release, enhancements, and bug fix

• Run and terminate Ethernet cable within the facilities

• Perform other related duties as assigned​

​​​

Education/Experience/Traits

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• 5+ years of experience in IT infrastructure management

• Strong knowledge of Windows Server environments, virtualization, and Active Directory

• Experience with network architecture, firewalls, VPNs, and VoIP systems

• Familiarity with backup solutions, disaster recovery planning, and security policy implementation

• Excellent organization skills

• Excellent troubleshooting, documentation, and communication skills

​

Preferred, but not required:

• Certifications such as CCNA, CompTIA Network+, Security+, Microsoft Certified: Azure Administrator, or similar

• Solid understanding of data storage systems and database management

• Azure cloud administration experience.

• Experience with Solidworks, Solidworks PDM

• Exceptional interpersonal skills with a focus on rapport building, listening, and questioning

​

Benefits

Aggressive Tooling understands that taking care of your needs as our team member is one of the most important things we can do. Therefore, as part of our commitment to our team, after an introductory period, we offer a generous benefit package that includes:

• Medical, Dental, Life, Short and Long Term disability insurance

• 401(k) profit sharing plan

• Quarterly profit sharing plan

• Paid vacation and holidays

• Flexible working hours